SHIPPING |
Because items are individually ordered and custom stitched, orders are typically shipped in 7-10 business days by 2-3 day priority mail. Custom items can sometimes take longer. If you have a deadline for a gift please let us know and we'll do our best to accommodate you. In general, we ship by United States Postal Service. Once an item or items are in your cart there is a preview shipping button you can use to check the weight/price of shipping your particular item.
RETURNS |
Because most items are custom stitched, all sales are final. If there is a problem with your order, however, please contact us immediately and we will do everything we can to accommodate.
SECURITY |
This is a https enabled secure site and our certificate is through Verisign and our processing through Authorize.net. We are extremely careful with our client's personal information and do not share email lists with other businesses or individuals.
DESIGNS |
1. Thread colors are not always exactly the colors pictured.
2. Requests for color changes can sometimes be accommodated but we can only replace colors as they appear and run through the pattern. Special requests are non-returnable.
3. Sizes of designs vary and are not always the same size as pictured on the site.
